Returns / Refunds

Refund policy

We are happy to exchange or refund items that you have received in a damaged or faulty condition within 30 days of purchase.

Please contact us promptly regarding any returns and we will advise of exact process of your return situation under guidelines listed below.

  • If your item is faulty or damaged we may ask for photographs and are happy to issue a replacement product, refund or a store credit for the product upon its return to us within 30 days of purchase.
  • Items must be in original undamaged packaging for refund equivalent to purchase price. If damaged you may only be offered a partial refunds

  • Goldie & Scout will pay the cost of shipping back to us if products are damaged and we will do our best to offer a replacement but sometimes this is not possible due to stock levels.

  • No returns or refunds on sale items.
  • Please ensure that items are well packed and shipped with a tracking number to ensure a safe journey. 

Change of mind before order is posted

If you simply change your mind about a product after an order has been placed before it has shipped to you please note that this will be refunded to you after dectucting the fees from the transaction such as Paypal, Afterpay or Shopify etc. These fees range from 2-6% depending on the payment method used at checkout.

$200 Free Shipping on return orders
If your refund brings the original order below $200.00, the original cost of postage from Goldie & Scout to you will be deducted from the refund.

Disclaimer:
Goldie and Scout at their discretion have the right to reject returns outside the 30 day return period or items which are returned that have been used and not in their original condition (including all original product packaging).

Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product Returns that do not meet our Return criteria will be at the Buyers Disposal.